At Beerbani, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund and returns process. Please read the following guidelines to understand our policy:
Returns Eligibility
- To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
- The item must be returned within 2 days of the delivery date.
Return Process
To initiate a return, please follow these steps:
-
Contact Customer Support: Get in touch with our customer support team via email or phone within the eligible return period. Provide your order details and a brief description of the reason for the return.
-
Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.
-
Package and Shipping: Pack the item securely in its original packaging, including any accessories or documentation that came with it. Affix the RA number clearly on the package. Ship the item back to us using a trackable and insured shipping method.
-
Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the refund to your original payment method. Please allow 5 business days for the refund to reflect in your account.
Non-Returnable Items
The following items are not eligible for return:
-
Customized or Altered Items: Any item that has been customized, altered, or made to order according to your specifications.
-
Intimate or Hygienic Products: For hygiene reasons, we cannot accept returns of intimate apparel, swimwear, or products of a personal nature unless they are defective or damaged.
Exchange Policy
If you wish to exchange an item for a different size, color, or style, please follow the return process mentioned above and place a new order for the desired item on our website. This ensures a faster processing time for your exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
Return Shipping Costs
- If the return is due to our error or a defective item, we will cover the return shipping costs.
- If the return is due to a change of mind or a non-defective item, the return shipping costs will be the responsibility of the customer.